Click the "Triggers" tab in the left-hand navigation bar.

Enter a name for the trigger in the "Name" field.

Select the conditions for the trigger in the "When all these conditions are met" field.

zendesk.com

If you are a customer service representative or manager, you may want to set up triggers in Zendesk to automate certain tasks. This could include sending out automated emails to customers, creating tickets when certain conditions are met, or assigning tickets to specific agents. Setting up triggers in Zendesk can help streamline your customer service process and make it more efficient.

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