Log into NetVendor Maintenance (NVM) and navigate to <https://app.servusconnect.com/app>, which is the primary dashboard for the platform.

Navigate to the property Manage page, by selecting Manage in the left menu or visit <https://app.servusconnect.com/app/property>.

Click the 3 dots in the upper right corner of the Manage page.

Or Navigate to the Property Team table and click "NEW PROPERTY TEAM MEMBER".

Type in the name of the new user, e.g. "Tom Smith"

Property
Lofts at New Main
Name *
Email *
Phone
Title
List other properties this person should be connected to (optional)
On-Staff or Vendor
​

Tip! If the email address is not valid, please let the NVM Support Team know by emailing [support@servusconnect.com](mailto:support@servusconnect.com) so that the team can set up and share a 1-time password once the account gets created.

Phone number and Title are optional, but recommended if you have them available.

List any other properties that this user should also be connected to.  This is not required, as it is easy to Add Existing Users to additional properties once they are successfully added into the system on at least one property.

The following questions tell the system and the NVM Support Team which role (permissions) should be given to the new user.  Once the questions are answered, the form can be submitted.

Click "SEND" to submit to the NVM Support Team for processing.  In most cases, this will be done the same business day.

Tip! If you have any questions for the NVM Support Team once the form is submitted, please email [support@servusconnect.com](mailto:support@servusconnect.com) and reference the name or email address of the new user.

Adding a New User Account in NetVendor Maintenance