How to Adjust an Agent Invoice Deducted from Commission
35 steps
2 minutes
1
Navigate to Brokerage Engine and access the Commission Detail Page of the Transaction where the Invoice Payment was deducted. Ensure the Transaction has been Completed and Uploaded to Accounting and the Invoice was marked "Paid".
2
The "Agent Open Balances" section shows that $200 was deducted from their commission towards their AR Balance.
3
The Invoice displays the status of "Paid" and the Payment Details show "Paid by Commission".
Revoke the Transaction from Accounting by following your assigned After Action procedure.
Revoke the Transaction
4
Click "Revoke"
5
Click "OK"
6
Click "OK"
Reopen the Transaction
7
Click "Reopen" from the "Recalc" dropdown menu.
8
Click "OK"
9
Click "OK"
Adjust Invoice Payment Amount
10
From the "Agent Open Balances" section, click on the Payment Action Button.
11
Click on the Invoice Number of the invoice to be adjusted.
12
The Invoice will then display. The status is now "Open" since the payment was reversed when the Transaction was revoked from Accounting.
13
Click the "Edit Invoice" button.
14
Click the pencil icon next to the Amount.
15
Click the "Adjustment Amount" field and type the amount. If the invoice is being reduced, then the number needs to be entered as a negative .
16
In this case, the invoice needs to be reduced by "100".
17
Click "Save"
18
Click "OK"
19
The Invoice will now display the new Amount.
20
The Invoice will also display the amount of the adjustment and the user who recorded it.
21
Navigate back to the Commission Detail Page and click the "Cancel" button on the table.
22
Refresh the browser to update the page and display the adjusted amount due.
23
Click the Payment Action button.
24
Click the "Payment Amount" field and revise the payment amount to match the adjusted invoice.
25
Click "Save"
26
Click "OK"
The Transaction can now be Completed and Re-Uploaded to Accounting.
After Action Checklist
27
The After Action Checklist will display. Both checkboxes should remain selected.
28
Click "Process"
29
Click "OK"
Verify Agent Vendor Balance
30
Click "Accounting" to navigate to the BE Accounting interface.
31
Click the "Expenses" menu.
32
Click the "Vendors" option.
33
Click the "Search Vendor" field and type the name of the Agent.
34
Click on the name of the Vendor.
35
The Open Balance on the Vendor profile will reflect the funds owed back to the Agent. The Refund can be processed by Check or an ACH processed externally.
How to Adjust an Agent Invoice Deducted from Commission
35 steps
2 minutes
1
Navigate to Brokerage Engine and access the Commission Detail Page of the Transaction where the Invoice Payment was deducted. Ensure the Transaction has been Completed and Uploaded to Accounting and the Invoice was marked "Paid".
2
The "Agent Open Balances" section shows that $200 was deducted from their commission towards their AR Balance.
3
The Invoice displays the status of "Paid" and the Payment Details show "Paid by Commission".
Revoke the Transaction from Accounting by following your assigned After Action procedure.
Revoke the Transaction
4
Click "Revoke"
5
Click "OK"
6
Click "OK"
Reopen the Transaction
7
Click "Reopen" from the "Recalc" dropdown menu.
8
Click "OK"
9
Click "OK"
Adjust Invoice Payment Amount
10
From the "Agent Open Balances" section, click on the Payment Action Button.
11
Click on the Invoice Number of the invoice to be adjusted.
12
The Invoice will then display. The status is now "Open" since the payment was reversed when the Transaction was revoked from Accounting.
13
Click the "Edit Invoice" button.
14
Click the pencil icon next to the Amount.
15
Click the "Adjustment Amount" field and type the amount. If the invoice is being reduced, then the number needs to be entered as a negative .
16
In this case, the invoice needs to be reduced by "100".
17
Click "Save"
18
Click "OK"
19
The Invoice will now display the new Amount.
20
The Invoice will also display the amount of the adjustment and the user who recorded it.
21
Navigate back to the Commission Detail Page and click the "Cancel" button on the table.
22
Refresh the browser to update the page and display the adjusted amount due.
23
Click the Payment Action button.
24
Click the "Payment Amount" field and revise the payment amount to match the adjusted invoice.
25
Click "Save"
26
Click "OK"
The Transaction can now be Completed and Re-Uploaded to Accounting.
After Action Checklist
27
The After Action Checklist will display. Both checkboxes should remain selected.
28
Click "Process"
29
Click "OK"
Verify Agent Vendor Balance
30
Click "Accounting" to navigate to the BE Accounting interface.
31
Click the "Expenses" menu.
32
Click the "Vendors" option.
33
Click the "Search Vendor" field and type the name of the Agent.
34
Click on the name of the Vendor.
35
The Open Balance on the Vendor profile will reflect the funds owed back to the Agent. The Refund can be processed by Check or an ACH processed externally.
