How to Change the Owner of a Case from a Queue | Scribe

    How to Change the Owner of a Case from a Queue

    • SalesforceSalesforce
    1
    Navigate to [https://sparklearninglab.lightning.force.com/lightning/o/Case/list?filterName=Recent](https://sparklearninglab.lightning.force.com/lightning/o/Case/list?filterName=Recent)
    2
    Click arrow to navigate dropdown.
    3
    Click "Strategic Initiatives Queue"
    4
    Click desired case number.
    5
    Click here to change Case Owner.
    6
    Click the "Search Users..." field.
    7
    Type name of coach in search bar.
    8
    Click name of coach.
    9
    Click "Change Owner"