How to Close the Loop in CustomerGauge | Scribe

How to Close the Loop in CustomerGauge

  • Ben Goodey |
  • 8 steps |
  • 46 seconds
  • CustomergaugeCustomergauge
1
In your CustomerGauge Dashboard, click the "Close the Loop" icon
2
Click "Cases Tracking"
3
Go to your CX team's "Open Cases" and choose one
4
Open the specific Case that needs attention
5
Click "Close The Loop"
6
This will show you how long the case has been open, who it's assigned to, and where you keep track of progress.
7
Click "Open"
8
Change the Case Status once an action has been taken.