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How to Close the Loop in CustomerGauge
Ben Goodey |
0 step |
46 seconds
Customergauge
In your CustomerGauge Dashboard, click the "Close the Loop" icon
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Click "Cases Tracking"
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Go to your CX team's "Open Cases" and choose one
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Open the specific Case that needs attention
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Click "Close The Loop"
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This will show you how long the case has been open, who it's assigned to, and where you keep track of progress.
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Click "Open"
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Change the Case Status once an action has been taken.
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