How to Close the Loop in CustomerGauge | Scribe

    How to Close the Loop in CustomerGauge

    • Ben Goodey |
    • 8 steps |
    • 46 seconds
    1
    In your CustomerGauge Dashboard, click the "Close the Loop" icon
    2
    Click "Cases Tracking"
    3
    Go to your CX team's "Open Cases" and choose one
    4
    Open the specific Case that needs attention
    5
    Click "Close The Loop"
    6
    This will show you how long the case has been open, who it's assigned to, and where you keep track of progress.
    7
    Click "Open"
    8
    Change the Case Status once an action has been taken.