If you want to copy an order, for an example to do an exchange or recreating an order you can do this within Canary7. You can either copy the order entirely or just the name/address etc and then add new items.

Navigate to [https://rapidpack.canary7.com](https://rapidpack.canary7.com)

Click "Shipping Enquiry" and then search for the order you wish to copy

Click "..." on the order you want to copy

Click "Copy Header Only" to copy just the name, address and contact details. This creates a new blank order ready to add the items. Or click 'header and details' to copy the whole order including the items.

If you selected "Copy header only" after loading, Click "Next"

You will arrive on the courier page where you can change the shipping service if required

OUT
Royal Mail
DPD UK
GFS
Royal Mail C&D
GFS - DHL WPX

Click this dropdown to amend the courier if required

1st Class Account Mail (01 / 215109X0)(STL1)
2nd Class Account Mail (01 / 215109X0)(STL2)
Royal Mail 1st Class(BPL1)
Royal Mail 2nd Class(BPL2)
Royal Mail 1st Class Signed For (BPR1)
Royal Mail 2nd Class Signed For (BPR2)
Royal Mail 24 (01 / 215109C1)(CRL24)
Royal Mail 48 (01 / 215109C1)(CRL48)
Tracked 24 (TPN24)
Tracked 48 (TPS48)
International Tracked & Signed Business Mail/Parcels (MTE)
International Tracked Business Mail/Parcels
International Signed Business Mail/Parcels

Click "Add Items" to add the items to the order

How to Copy an Order