How to Create Business Hours and Shifts for Different Queues
- Jack Hooper |
- 0 step |
- 28 seconds
Navigate to [https://eu.engage.app/business-hours](https://eu.engage.app/business-hours)
Click "Create Preset"
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Create a name for the business hours
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Click here to set a description.
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Click "Create Business Hours Preset"
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Create and configure shifts based on your company needs
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Select what queues you would like these business hours to apply to.
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Click "Move to selected" to confirm your selection.
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Click "Update General Settings and Shifts" once you are happy with the configuration.
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