How to Create a Support Request | Scribe

How to Create a Support Request

  • Nephtali Navarro |
  • 0 step |
  • 31 seconds
  • SparkadvisorsSparkadvisors
Navigate to [https://platform.sparkadvisors.com/](https://platform.sparkadvisors.com/)
Comments
Select Contacts
Comments
Select a client. In this example we'll be working with Betty.
Comments
Submit a support request from the contact's entry or by clicking on the "support" icon on the left.
Comments
Click "Create support request"
Comments
Let us know if we are following up directly with you, the beneficiary, or another party then click on "Continue."
Comments
Specify how we can help with the options in the dropdown box
Comments
Select an option, "Provider search"
Comments
Select the active policy
Comments
Click "Continue"
Comments
Tell us about the specific issue and any additional helpful details we should know.
Comments
Click the "Additional details" field.
Comments
Click "Save"
Comments
If you made a mistake you can click on "Edit request details"
Comments
We'll let you know if we need any further information. Otherwise, our team will take care of the rest!
Comments
This Scribe is in tip-top shape!Leave feedback if there are any issues with this Scribe