How to Create an Automation for Ticket Response in Airtable | Scribe

    How to Create an Automation for Ticket Response in Airtable

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    • 2 minutes
    Click "Edit"
    Click "Automations"
    Click "Add trigger"
    Click "When record matches conditions"
    Click "Select a table"
    Click "👤 Tickets"
    Click "Add condition"
    Change "Name" to "Status"
    Change the third field to "Ready to Respond"
    Click here to create your action.
    Click "Send email"
    Tip! This tutorial shows gmail, but you can select whichever email provider is right for you. If you don't already have your email connected, connect it now.
    Attach your connected account.
    Click this icon.
    Select "Email"
    Click here & type "Ticket #"
    After typing, click this icon.
    Select "Ticket Number"
    Click here.
    Write your message and use this icon to add smart fields as needed.
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