1
Navigate to your Customer Portal and log in.<https://support.pvsvendorportal.com/tickets-view?offset=0>
2
Find the ticket ID for which you have not received payment by the expected date and copy the ID number so you can reference in when creating a support ticket.
3
Click "File a Support Ticket" in the upper right menu of the Customer Portal.
4
Once you've opened the form, enter your email if necessary and select the school name associated with the invoice for which payment has not been received.
5
Select "Billing/Invoices" from the dropdown menu for Problem Category.
6
A field will display for Billing Support. Select "Receipt of Payment" from the dropdown menu.
7
Enter a Ticket name and ticket description. If you know the Ticket ID, include this in the description.
8
Enter the date the issue began (if applicable) and click Submit.
9
You will receive a notification message that the ticket has been submitted.
10
Return to your Tickets homepage to view the new ticket. It may take a few minutes for the ticket to appear on your queue.
11
You may check the status of your ticket in the upper right corner.
12
When the ticket has been received, you will receive an automatic email notification with the resolution and any recommendations.
13
You can also check the ticket status within the Customer Portal.
