Navigate to your Customer Portal and log in.<https://support.pvsvendorportal.com/tickets-view?offset=0>

Find the ticket ID for which you have not received payment by the expected date and copy the ID number so you can reference in when creating a support ticket.

Click "File a Support Ticket" in the upper right menu of the Customer Portal.

Once you've opened the form, enter your email if necessary and select the school name associated with the invoice for which payment has not been received.

Please Select
Alabama Connections Academy (ALCA)
Arizona Connections Academy (ACA)
Arkansas Connections Academy (ARCA)
California Connections Academy (CalCA) - *
Coastal Connections Academy (CoastalCA)
Colorado Connections Academy (ColoCA)
Falcon View Connections Academy (FVCA) *
Florida Connections Academy (FCA)
Georgia Connections Academy (GACA)
Great Lakes Connections Acadmey (GLLA)
Great River Connections Academy (GRCA)
Indiana Connections Academy (INCA)
Indiana Connections Career Academy (INCC)
Inspire Connections Academy (Inspire)
Iowa Connections Academy (IACA) *
Kansas Connections Academy (KCA)
Lighthouse Connections Academy (LCA)
Low Country Connections Academy (LCCA)
Maine Connections Academy (MCA)
Michigan Connections Academy (MICA) *
Minnesota Connections Academy (MNCA)
Missouri Connections Academy (MOCA)
Multiple School Locations - Admin Roles Only
Nevada Connections Academy (NCA)
Ohio Connections Academy (OCA)
Oklahoma Connections Academy (OKCA)
Oregon Connections Academy (ORCAP)
Pecos Cyber Academy *
Pennsylvania Connections Academy (REACH) *
South Carolina Connections (SCCA)
South Carolina Connections Academy (SCCA)
Tennessee Connections Academy (TNCAJ)
Texas Connections Academy (TCAH) *
Utah Connections Academy (UCA)
Virginia Connections Academy (VACA)
Washington Connections Academy (WACA)
Williamette Connections Academy (WillCA)
Wyoming Connections Academy (WYCA)

Select "Billing/Invoices" from the dropdown menu for Problem Category.

Please Select
Receipt of Payment
Submitting Invoices
PO Amounts
Onboarding

A field will display for Billing Support.  Select "Receipt of Payment" from the dropdown menu.

Enter a Ticket name and ticket description.  If you know the Ticket ID, include this in the description.

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This form has been designed for approved vendors:


Vendor Main Contacts
Vendor Billing Contacts
Therapists/Evaluators


If you still need help with issues related to Billing/Invoices or the Pearson Online Classroom, please use this form to submit a support ticket to PVS's Operations Team.  A member of our team will review your issue and be in touch with a resolution.
Email*
What is your email address?
School Name
If this issue relates to a specific school, please enter the school name here.
Please Select
Alabama Connections Academy (ALCA)
Arizona Connections Academy (ACA)
Arkansas Connections Academy (ARCA)
California Connections Academy (CalCA) - *
Coastal Connections Academy (CoastalCA)
Colorado Connections Academy (ColoCA)
Falcon View Connections Academy (FVCA) *
Florida Connections Academy (FCA)
Georgia Connections Academy (GACA)
Great Lakes Connections Acadmey (GLLA)
Great River Connections Academy (GRCA)
Indiana Connections Academy (INCA)
Indiana Connections Career Academy (INCC)
Inspire Connections Academy (Inspire)
Iowa Connections Academy (IACA) *
Kansas Connections Academy (KCA)
Lighthouse Connections Academy (LCA)
Low Country Connections Academy (LCCA)
Maine Connections Academy (MCA)
Michigan Connections Academy (MICA) *
Minnesota Connections Academy (MNCA)
Missouri Connections Academy (MOCA)
Multiple School Locations - Admin Roles Only
Nevada Connections Academy (NCA)
Ohio Connections Academy (OCA)
Oklahoma Connections Academy (OKCA)
Oregon Connections Academy (ORCAP)
Pecos Cyber Academy *
Pennsylvania Connections Academy (REACH) *
South Carolina Connections (SCCA)
South Carolina Connections Academy (SCCA)
Tennessee Connections Academy (TNCAJ)
Texas Connections Academy (TCAH) *
Utah Connections Academy (UCA)
Virginia Connections Academy (VACA)
Washington Connections Academy (WACA)
Williamette Connections Academy (WillCA)
Wyoming Connections Academy

Enter the date the issue began (if applicable) and click Submit.

You will receive a notification message that the ticket has been submitted.

Return to your Tickets homepage to view the new ticket.  It may take a few minutes for the ticket to appear on your queue.

Payment Not Received for November 2023 Invoice

You may check the status of your ticket in the upper right corner.

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Payment Not Received for November 2023 Invoice
Status:
OPEN - RECEIPT OF PAYMENT INQUIRY
 #2027447435
Jen

2 minutes ago

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When the ticket has been received, you will receive an automatic email notification with the resolution and any recommendations.

You can also check the ticket status within the Customer Portal.

Pvsvendorportal

This guide explains what to do if you have not received payment via Coupa by the expected date.

How to File a Support Ticket for Payment Not Received