1
Open your email. If one of your invoice submissions has been disputed, you will receive a message from the PVS Operations Team with the subject "Invoice Disputed: (Ticket Name)." Open this email.
2
Open your email and read the details. The message will include information about the ticket name, reason for dispute, and dispute information (if applicable). Please address any issues listed in the email before submitting a revised copy of the invoice.
3
Open the Customer Portal and sign in with your credentials.
4
View your tickets homepage and find the ticket name referenced in the email message. You can also use the search field. Click on the ticket name to open it and upload a new copy of the invoice.
5
Click the "Write a response" field within the ticket to add a note to PVS Operations Team to let them know that you are submitting a revised invoice.
6
Click "Attach a file" to add a copy of the revised invoice. Make sure that the file is named differently than the original. Consider the following naming conventions: Company Name_School Acronym_Month_Year_REVISED
Example: Demo Company_MyCA_November_2023_REVISED
7
Click "Send" after the revised invoice has been attached. Monitor your Customer Portal and email inbox for updates as the revised invoice is reviewed and approved.
