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How to Issue a Refund for a Credit Memo
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Create the Bill
Print the Refund Check
Verify the Customer Balance for the Agent
Verify the Vendor Balance for the Agent
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Navigate to Brokerage Engine.
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Click "Accounting"
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Create the Bill
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Click "Quick Actions"
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Click "New Bill"
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Select the Vendor (Agent) from the dropdown menu.
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Select the General Ledger account tied to the Credit Memo OR Allowances.
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Add the amount on the text field.
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Check off the Billable box.
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From the dropdown menu select the Customer profile for the agent.
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Select a Class.
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Click "Save"
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The system will automatically prompt a new window to create an invoice with the billable expense charge amount. Click on the checkbox.
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Select the Product/Service Item from the dropdown menu tied to the same General Ledger Account used for the Bill.
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Click "Save"
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Click "OK"
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Print the Refund Check
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From the Bill Detail Page, click the "Make Payment" button.
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Click "Save"
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Click "OK"
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