Select the Vendor (Agent) from the dropdown menu.

Select the General Ledger account tied to the Credit Memo OR Allowances.

From the dropdown menu select the Customer profile for the agent.

The system will automatically prompt a new window to create an invoice with the billable expense charge amount. Click on the checkbox. 

Select the Product/Service Item from the dropdown menu tied to the same General Ledger Account used for the Bill.

From the Bill Detail Page, click the "Make Payment" button.

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How to Issue a Refund for a Credit Memo

Verify the Customer Balance for the Agent