How to Issue an Alert in Ospreys Navigate | Scribe

How to Issue an Alert in Ospreys Navigate

  • Renee Cavezza |
  • 8 steps |
  • 33 seconds
  • EabEab
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Navigate to [https://stockton.campus.eab.com/](https://stockton.campus.eab.com/)
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**Alerts** serve as an early warning system to identify students who might need additional support or attention. When faculty or staff notice potential concerns during their interactions with students, they can issue alerts to flag these situations. \ Students can be flagged for various reasons, such as risk of losing financial aid, need for academic support through tutoring, or expressing intentions to withdraw from the institution. It's important to understand that raising an alert doesn't automatically trigger formal action - it simply helps identify students who might need attention. \ However, in cases where more structured support is needed, certain alerts will initiate a case management process. These cases are then directed to specific departments or staff members who will follow up with appropriate interventions and support services.
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Access the student's profile using one of these methods: - Enter the student's name or Z number in the quick search bar at the top - Click the student's name if you see them listed on your home page
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Once in the student's profile, locate the button labeled "Issue an Alert" positioned beneath their profile picture and click it.
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Click the 'Please select a reason' dropdown menu and choose the general category that best describes why you're raising this alert for the student.
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For course-specific concerns, you can select the relevant course from the dropdown menu. You'll only see courses the student is currently enrolled in this semester. Note that this step is optional - you can leave it blank if your concern isn't tied to a specific course.
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Complete the additional comments section thoughtfully: - Provide detailed information about your concerns - Document any steps you've already taken to address the situation - Remember: - Faculty and staff may see this information for certain alert types - Students cannot see that an alert was raised but might receive an automated general email depending on the Alert type **Important**: Ospreys Navigate is not HIPAA compliant, so never include medical information in your comments. For any medical-related concerns, submit a Cares Referral instead.
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Before submitting, review the bottom of the Alert pop-up window. Here you'll see a list of automatic actions that will occur once you submit - such as whether a case will be opened or if automated emails will be sent. This helps you understand what follow-up processes will be initiated by your alert.
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Click the 'Submit' button to finalize and send your alert.