How to Register for the PVS Customer Portal

Open your email and look for a registration message. The subject will include "You've been given access to content"

Open the message and click the "Create password" button to open a new browser window.

Click the "Password\*" field and enter a password.

Confirm your password and click "Save password"

The page will refresh and prompt you to sign in. Enter your email address and password.

Click "Sign in"

Once signed in, you will see the default Tickets page. All of your submitted invoice tickets will be displayed. Click on a ticket Subject to view more details. Billing Contacts: When you submit a monthly invoice via the [Invoice Submission Form](https://share.hsforms.com/1_gvhBOV5Qt-vL95y32XFZAd76zl), a new invoice ticket is automatically generated. If you don't see any tickets listed, this just means that you have not yet submitted an Invoice Submission Form. Main School Contacts: If you are a school that uses the portal, then when you submit an evaluation referral or related services referral via form, a new ticket is automatically generated. If you don't see any tickets listed, this just means you have not yet submitted any referrals. Ticket details in the portal are the same as the details within your school's Power BI report for referrals. Main Vendor Contacts/Liaisons: If the vendor implementation manager has sent an evaluation or related services referral to you, you will see the ticket and can reply within the portal to indicate if your company accepts the referral and which evaluator will take the assignment.

When you open a ticket, you will see details such as email correspondence related to the ticket and any attached files. You can view the ticket status in the upper right corner. Green tickets are open, while grey tickets are closed.

Click "View all Tickets" to return to the main page.