AEF - Order & Receipt Management

Uplifter Support Team
6 steps
4 minutes

Horsereg

Click "Orders"

To make your search easier, you can filter payments by status.\ For example, to see only completed transactions, click on **Status**, select **Complete**, and then click **Apply Filter**.\ If you'd like to view canceled transactions instead, simply deselect the current filter and choose **Cancelled**, then apply the filter again.

If you’re looking for a specific transaction, you can use the search bar at the top. You can search by **name**, **email address**, or **order ID**.\ For example, to find all transactions made by Philip Mowatt, type *Philip Mowatt* into the search bar, select the **Name** filter, and click **Search**. All matching transactions will appear.

**Now, let’s see how to resend a receipt or membership card.** Start by selecting a **Completed** transaction. This gives you access to all the transaction details.\ From here, you can **print** the receipt or **resend** it by email.\ Clicking the **email icon** will automatically resend the receipt to the purchaser’s email address.

Click "Subscriptions / Recurring Billing"

Clicking on a subscription will show you: - The purchaser’s information - The billing calendar - And payment details Often, if recurring billing fails, it's because the **credit card information is outdated**—for example, the card has expired. You can update the payment details directly from this screen.

AEF - Order & Receipt Management

Uplifter Support Team
6 steps
4 minutes

Horsereg

Click "Orders"

Click "Subscriptions / Recurring Billing"