How to Resend a failed fax.

This guide provides a straightforward process for resending a failed fax, ensuring that important communications are not lost. It breaks down the steps clearly, making it easy for users to follow along and troubleshoot any issues with faxing.

Chris Pentland
8 steps
17 seconds

Tips for troubleshooting: 1. [[Check your Failed Fax worklist for faxes you sent out that didn’t complete]]\ [[either due to it’s not a fax number or there is an issue with the fax ]]\ [[number such as its disconnected or busy signal.]] 2. [[Call the fax number that you tried to send to. Make sure there are fax ]]\ [[tones. If there are then resend the fax to the same fax number at a ]]\ [[different time, either early morning or late afternoon. ]] 3. [[ If the fax number doesn’t have fax tones then you can call the facility that]]\ [[has that fax number and ask them if they have a different fax number ]]\ [[that you can send to.]]

How to Resend a failed Fax Steps

Navigate to Tracker

Select failed fax from the "Failed" list in the blue ribbon. (Click on the Failed to see the list)

Review fax number.

Select the Actions tab.

Select "Fax Actions", and then "Resend Fax to the Same Destination".

If you have another number to send this to, select "Contacts".

Select the "Additional destinations" field and enter the additional number.

Select "Send".