How to Send WhatsApp Broadcasts Using DelightChat

Learn how to efficiently manage your marketing efforts by creating and scheduling WhatsApp broadcasts. This guide walks you through uploading your audience and configuring campaign settings to ensure your messages reach the right customers.

DelightChat Product Team
15 steps
2 minutes

Delightchat

Click on "Broadcasts"

Click on "Create New Broadcast"

Click on WhatsApp Catalog - "Create"

[[Set the name of the campaign. This naming is for your internal reference only.]]

If you want to use a segment, just click on **Customer Segment** and select the segment.

[[Or Simply upload a CSV containing your customer's phone numbers]]

[This is a sample CSV ](https://docs.google.com/spreadsheets/d/19s70bYPBDQQP7sk5n5ofwYxP9oituxSGm1nUftvloLQ/edit?usp=sharing)Kindly ensure the CSV file is in the correct format to prevent any errors during upload.

Select the message template you’d like to send, add any variables if needed.

Click on "Select Catalog Product" and choose the products

[[Set up the Catalog message to auto-reply when the customer taps the Quick Reply button in the Broadcast message. Use a Message Template having Quick Reply button. If there are multiple Quick Reply buttons, the 1st button is considered primary.]]

#### **Schedule your broadcast** — either send it immediately

#### Or choose a time to schedule it.

**“Enable Retry Broadcast”** to automatically retry sending messages that were not delivered. You can retry the broadcast **up to 3 times**, with each retry typically sent after a **24-hour gap**.

Click on "Publish Broadcast"