How to Send an Email via Freshdesk
- Laura Capone |
- 0 step |
- 26 seconds
Navigate to [https://isbglobalservices.freshdesk.com/a/tickets/filters/all_tickets](https://isbglobalservices.freshdesk.com/a/tickets/filters/all_tickets)
Click "New"
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Click "New email"
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The "From" field will automatically be set to ISB Global Services. Please select "HITN" so that the email being sent is sent from [[email protected]](mailto:[email protected])
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Type in the email of the person your email is intended for in the "To" field.
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Type in the appropriate subject title in "Subject" and the body of your email in "Description".
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Select priority "Low".
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The status should remain as "Closed" - as once a user (MGMT/Dealer/Employee/Vendor) emails back - it will automatically open the ticket in Freshdesk.
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For Group - Select "HITN"
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Department - Select "Operations"
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For Retailer - Select which program you are emailing the user (MGMT/Dealer/Employee/Vendor) about.
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Partner - Select "HITN".\
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Review your email and selections to ensure it is accurate. Then click "Send".
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