How to Start a Chat with a Support Technician Using the HT Support App
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Double-Click the "IT Support" application.
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Select "Chat with a Support Technician"
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Write a brief description of the problem you are having and select "Request Chat" to begin the chat.
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Once a technician accepts your request, you’ll be able to chat about your issue. If necessary, the conversation will be converted into a ticket. A copy of the chat will be saved in your ticket for the support desk to reference, but you also can save a copy of the chat for your records by clicking the "Save" button.
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