How to Start a Chat with a Support Technician Using the HT Support App
- Tom Mitsos |
- 4 steps |
- 26 seconds
1
Double-Click the "IT Support" application.
2
Select "Chat with a Support Technician"
3
Write a brief description of the problem you are having and select "Request Chat" to begin the chat.
4
Once a technician accepts your request, you’ll be able to chat about your issue. If necessary, the conversation will be converted into a ticket. A copy of the chat will be saved in your ticket for the support desk to reference, but you also can save a copy of the chat for your records by clicking the "Save" button.
