How to Submit a Support Ticket Online
- Cory McGlone |
- 14 steps |
- 3 minutes
1
Navigate to [https://helpdesk.newvista.org/portal/en/home](https://helpdesk.newvista.org/portal/en/home)
2
Click "Sign In"
3
Click here.
4
Click "Tickets"
5
Click "Add ticket"
6
Click "Submit Ticket" under the category for the team that you need assistance from
7
Click the "Subject" field.
8
Type the main reason for your ticket
9
In the Description Box, enter as much detail as possible about what is going on.
10
In the Service Name area click the magnifying glass
11
Select the category that best fits your request
12
To select a Classification for your request
13
Select - Question, Problem, Feature, or Others
14
Click "Submit"
