How to Submit a Ticket Using the HT Support App | Scribe

    How to Submit a Ticket Using the HT Support App

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    • 5 steps |
    • 17 seconds
      1
      Double-Click the "IT Support" application.
      2
      Select "Submit a ticket" to submit a ticket.
      3
      Here, you can enter the subject of your ticket, select the affected user, select the priority level, add attachments, take screenshots of your monitors and write a brief description of the issue you are experiencing.
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      Alert! Only select "High" priority if the issue is prohibiting you from doing your job at all, as opposed to an issue impacting productivity. In the event of a critical or emergency issue, please call **(616) 949-4020** and press **option 4**.
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      Tip! Be careful not to take a screenshot of sensitive data.
      4
      Select "My Open Tickets" to see the status of your open tickets.
      5