Log into Power BI (you may need to use an incognito or private browser).

Type "student support requests" in the search menu and click on the report titled Student Support Requests.  Remember to add it as a "favorite" to easily access in the future.

When you open the report, you'll see three ways to filter the data at the top of the screen:

- Service Request Type
- Ticket Resolution
- Ticket Create Date

If you'd like to only view a certain type of SSR requests, open the Service Request Type dropdown menu and click the type of requests you'd like to view.  The data table will filter to only show this type of request.

app.powerbi.com

This guide will walk users through how to access the new Student Support Requests and filter data by resolution or type of request.