**Disclaimer:** The WhatsApp Business app is free of charge but only meant for small businesses of up to five employees, as it doesn't offer any scalable business options. For example, you can only send 256 messages to unique contacts per broadcast list and can't connect chatbots or your CRM system.

Saayman, Hantie
1 Guest | bed & breakfast

When you open the reservation, the booker or guest's mobile number will be hyperlinked in blue. **Please note**: The blue hyperlink will only appear if the system can apply a format country code.

hantie@mylaprovence.com 
0836269522 

Negotiated rate: R 950.00


To open the chat, click on the blue hyperlinked number, and it will automatically open WhatsApp in a new window.

It will automatically open WhatsApp in a new window.

Chat on WhatsApp with +27 83 626 9522

Continue to Chat
Don't have WhatsApp yet?
Download

**Important:** You can only message guests or bookers with WhatsApp installed or registered with a WhatsApp account. If you have an existing WhatsApp account signed into on your device, the chat will open using that account. If you do not have an account, [get started here](https://www.whatsapp.com/coronavirus/get-started).

**Tip!**: We recommend having a WhatsApp business account to contact your guests one-on-one. You can customise your account to match your Hotel, and you may create canned responses using the WhatsApp business features for FAQs that guests often have.

It is important to note that WhatsApp requires a formatted country code to recognise the recipient contact (for example, the United Kingdom is +44, and South Africa is +27). 

If the contact number does not have a format code attached to the system, it will automatically look for one. First, it will check the 'Country' selected for the booker or guest profile.

How to see the country selected for the guest or booker's profile?

You can see the chosen country for the guest or booker's profile by clicking the Bookers and Guests module.

Select the guest or booker's profile by clicking on the pencil icon.

Scroll down to the Country. (If this has not been filled in, the system will apply the formatting of the ‘Country’ selected in the RoomRaccoon Company account.)

South Africa
Afghanistan
Åland Islands
Albania
Algeria
Andorra
Angola
Anguilla
Antarctica
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius And Saba
Bosnia And Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo (Democratic Republic Of The)
Cook Islands
Costa Rica
Côte D'ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Default Country
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island And Mcdonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic Of)
Iraq
Ireland
Isle Of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea (Democratic People's Republic Of)
Korea (Republic Of)
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia (The Former Yugoslav Republic Of)
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia (Federated States Of)
Moldova (Republic Of)
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine, State Of
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Republic Of Kosovo
Réunio

To see if this has been filled in, click the Settings module. 

Under the Account tab, navigate to the Company section to see if the country has been filled.

**Please note:** If incorrect formatting is applied, the number will not be recognised by WhatsApp for messaging and will not exist.

To avoid this scenario, do either of the following:

- Always check that the 'Country' field on the booker or guest profile is accurate.
- Insert the format code for the mobile number when uploading a guest or booker's number to the RoomRaccoon platform.\
  For example, instead of loading 073 679 7892, upload +44 73 679 7892.

Roomraccoon

Whatsapp

You can now effortlessly stay connected with your guests using our new WhatsApp Chat Link feature to maintain consistent communication by simply clicking on any mobile contact number within the system, and it will open up WhatsApp web in your browser or mobile device if you are using the RoomRaccoon Mobile App. This feature will enhance your guest experience because guests prefer communication through familiar channels like WhatsApp.

How to Use the WhatsApp Chat Link Feature?

How does it work?

How to see the country selected for the guest or booker's profile?