How to add a Cancel Reason in Worklist

Navigate to your Worklist. In your list, select a work order to update its Status.

Click "Cancel" or "Put On Hold".

A flyout will appear. Click the "Change Status Reason *" field.

Select a Status Reason from the list. This is a predefined list of options.

The "Provide Justification *" field will show if a comment is mandatory. This is a free text field.

Once you've entered a justification, click the tick to save your changes.