How to check declined transaction records | Scribe

    How to check declined transaction records

    • Jia-Yi Lim |
    • 9 steps |
    • 23 seconds
    • MycardplaceMycardplace
    1
    Navigate to [https://archacs.mycardplace.com/customerservice/SecurityHandler.do](https://archacs.mycardplace.com/customerservice/SecurityHandler.do)
    2
    Type the cardholder's name into the first and last name field. Then click "Search".
    3
    Click "Select Card"
    4
    Untick this checkbox.
    5
    Click "Continue with this Card".
    6
    Click "Transactions"
    7
    Click "Declined Transactions".
    8
    Here you'll see the cardholder's declined transaction records.
    9
    In the "Declined Reason" column, you can see the reason why the card was declined for a particular transaction.