In Swan: Click 'Secured Messaging Home' -  Which takes you into Nivo

Once the Nivo case is created, there should be a Jotform link in the conversation for you to access for that particular case.

https://form.jotform.com/230732891838364?C=947a36f4-aa09-488c-a522-af33131414b4

Answer all the questions in relation to your applicant(s) then hit submit

Click into Nivo and Click 'Open The Case' (Blue button)

Click back into Nivo and Click 'Open The Case' (Blue button)

Remember: before doing anything with the case it is important that you assign yourself to the case 

Click 'Assign agent' and select your name 

You are now ready to work the case! Either: 

- Drag and drop documents you already have
- Answer the questions (where pepper need an explanation)

To answer the question / provide details:

- Click 'Answer Question' 
- Enter text into the 'Draft Message' box
- Click 'Save'

- Click "Answer question"
- Type Answer 
- Click "Save"

When you have finished reviewing the documents and answers please forward all the documents to Pepper Money by clicking 'Forward All' 

- Feel free to also send them a message (if you want) 

Click 'Forward all'
Close to the main page and 'Type a message' to Pepper Money

Pepper will use Nivo to communicate with you directly and add additional tasks if needed

Pepper Money will not see any of the documents until you've forwarded them over. 

How to complete Peppers Submission Checklist