1
Navigate to [https://www.upwork.com/](https://www.upwork.com/)
2
Click "Log In".
3
Type your "Username or Email".
4
Click "Continue with Email".
5
Click "Forgot password?".
6
Click "Send Email".
7
Switch to tab to Gmail.
8
Open email titled "Upwork Notification".
9
Click "Update Password".
10
Switch to tab "Update your password - Upwork"
11
It will ask you for your security question.
12
If you do not know it, click "Forgot your security answer?".
13
Click "Proceed".
14
You need to answer the following questions:
What’s the email address connected to your Upwork account?
If you no longer have access to the above email address, what email address should we contact you at?
What phone number do you have on file with us?
What address do you have on file with us? street, city, zip
Approximately what month and year did you join Upwork?
In what country were you located when you signed up?
What are the first six digits of any credit card you have used on Upwork?
Provide the date that an Upwork transaction took place, per your bank statement.
What is the date your PayPal account was added to Upwork? (Please see your PayPal account for this information, if applicable.)
Help us improve! Please select the option that best describes why you were unable to use the self-serve options provided:
Thanks in advance for providing this information. Should you have any questions or need further assistance, you can add them here. We are happy to help.