How to issue a refund on a BidWrangler Invoice | Scribe

    How to issue a refund on a BidWrangler Invoice

    • David Holsinger |
    • 18 steps |
    • 38 seconds
    1
    First navigate to your [Authorize.net](http://Authorize.net) account and log in.
    2
    If the payment is recent and hasn't been settled as a batch yet, click "Unsettled Transactions"
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    If the transaction was settled, then click on "Search for a Transaction" and find it there.
    3
    Find the Customer's Transaction and click on the ID Number
    4
    Because the transaction has not settled yet, you will find the option to click "Void".
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    If the transaction had settled, the "Void" button would say "Refund". Clicking on the "Refund" button will bring up an additional screen to choose how much money will be refunded.
    5
    Click "OK"
    6
    Click "Close" and return to your bidding platform Admin Portal.
    7
    Find the invoice in the Invoices screen on the Admin Portal and click into it to edit.
    8
    Because this invoice is paid, before we can remove the item or add the refund, we need to click "UNLOCK INVOICE".
    9
    Click "UNLOCK" again.
    10
    To remove and NO SALE the item, click on the Trash Can icon.
    11
    Click "DELETE"
    12
    So that we don't lose history of the payment, we are going to leave the credit card payment as-is and click "Add payment".
    13
    Click on the payment type.
    14
    Click "Refund".
    15
    Enter the amount we refunded or voided.
    16
    Click "SAVE".
    17
    So that no unintentional changes can be made to this invoice, click "LOCK INVOICE".
    18
    Click "LOCK".