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If you identify that you have a duplicate account there are easy ways to merge the two so that no data is lost.
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Click the App Launcher in the top left of the screen.
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Search for "Duplicate Record Sets". Click "Duplicate Record Sets"
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Click "New"
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Click the "Duplicate Rule*" field.
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Click ""account" in Duplicate Rules"
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Click "Standard Account Rules"
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Click "Save"
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Click "Related"
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Click "New"
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Click the "Record*" field.
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Find your duplicate accounts and add each one. You can merge up to 3 duplicates at a time but you can add as many as you want in this step.
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Click "Save & New"
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Click the "Record*" field.
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Click here.
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Click "Save"
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Click "Related"
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Click "Show one more action". If this is the first duplicate records for this rule, you. may have to refresh your browser to get the drop down.
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Click "Compare and Merge"
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Select your duplicate accounts (up to 3 at a time).
