Click drop-down under Transaction Type &gt; Select Refund

If you do not see Refund in the drop-down list, you will need to contact Fortis directly as this is something they would need to enable on your account.\
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For technical matters (for example: card saved on wrong account, why was a payment declined, issues in updating recurring payments, etc.), please contact Fortis' Technical Support Team:

- Chat: If you open a Fortis Contact, they have a chat feature on the bottom right-hand corner of their system. Chat is the fastest way to receive a response.

- Phone number: (855) 465-9999 option 1

- Email: [technicalsupport@fortispay.com](mailto:technicalsupport@fortispay.com)

For non-technical matters (for example: issues with your credential set, questions about your merchant account, etc.), please contact Fortis' ChiroHD Support Team:

- Email: [chirohd@fortispay.com](mailto:chirohd@fortispay.com)

How to process a refund in Fortis