How to return a product? | Scribe

How to return a product?

  • Artur Hanusek |
  • 6 steps |
  • 22 seconds
  • MyshiptownMyshiptown
1
Navigate to "Orders"
2
Find order and click "Packsheet"
3
Swipe left on product you wish to return
4
Enter quantity you returning and click "**Ship**"
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After returning products, change order status to "returned" so refund can be performed
5
To change order status, click **Options**
6
Select "returned" status from dropdown
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**Customer refunds are not processed automatically.** \ Person responsible for payments management should perform the refund directly through website marchant