How to return a product? | Scribe

    How to return a product?

    • Artur Hanusek |
    • 6 steps |
    • 22 seconds
    1
    Navigate to "Orders"
    2
    Find order and click "Packsheet"
    3
    Swipe left on product you wish to return
    4
    Enter quantity you returning and click "**Ship**"
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    After returning products, change order status to "returned" so refund can be performed
    5
    To change order status, click **Options**
    6
    Select "returned" status from dropdown
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    **Customer refunds are not processed automatically.** \ Person responsible for payments management should perform the refund directly through website marchant