How to submit a Salesforce support case | Scribe

    How to submit a Salesforce support case

    • |
    • 10 steps |
    • 2 minutes
    1
    Click the "?" next to Setup.
    2
    Click "Get Support"
    3
    Click "Confirm"
    4
    Log in with your salesforce credentials. They need to be connected to a trailblazer account so you may need to set up a trailblazer account if you have not already.
    5
    Click here.
    6
    Provide a descriptive subject and a detailed description. You can attach images or link a video of the issue.
    7
    Suggested topics will pop up to select. These will help route your case to the best agent to answer your question.
    8
    Select timezone and severity level.
    9
    Click the "Collaborators" field. Here you can specify others who will get copied on your case and comments.
    10
    Click Create Case.