How to submit a Salesforce support case | Scribe

    How to submit a Salesforce support case

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    • 2 minutes
    Click the "?" next to Setup.
    Click "Get Support"
    Click "Confirm"
    Log in with your salesforce credentials. They need to be connected to a trailblazer account so you may need to set up a trailblazer account if you have not already.
    Click here.
    Provide a descriptive subject and a detailed description. You can attach images or link a video of the issue.
    Suggested topics will pop up to select. These will help route your case to the best agent to answer your question.
    Select timezone and severity level.
    Click the "Collaborators" field. Here you can specify others who will get copied on your case and comments.
    Click Create Case.
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