To access the data import wizard from leads, contacts, and/or accounts, your system administrator needs to enable Data Import Wizard for end users.
Otherwise, access data import wizard from the Setup (administrators only).
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Click "Contacts"
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Click "Import"
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Click here.
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Click "Next"
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Select the object you want to import records for. Click "Accounts and Contacts"
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You can add new (create), update existing (update), or a combination of both (upsert) that will check for existing based on matching criteria and add new if it doesn't existing and update if it does.
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Depending on your fields, you will get a few options on how to match data.
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Click "CSV"
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Click this file field.
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Click "Next"
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Click "Map". Here you map columns in your spreadsheet to fields. You can unmap any field and map any column, even multiple times.
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Click "Account: Description"
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Click "Map"
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Click "Change"
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Click here.
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Click "Map"
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Click "Next"
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Click Start Import.
You will receive a success and error file after the import is completed.