I can't see anything in the platform! | Scribe

    I can't see anything in the platform!

    • Steven Paschal |
    • 5 steps |
    • 13 seconds

    Do you have an account?

    1
    If you don't have an account, check here for more information: <https://scribehow.com/shared/Why_cant_I_access_KROW__EBzM4jF7RFKz_BXxEPnY7w#306ca67c> If you have an account, continue to the next step.

    Do you see a fully blank/white page?

    2
    Are you using an updated internet browser? We recommend that you use the most recent version of Chrome. Click the link for more information: [https://scribehow.com/shared/Why_cant_I_access_KROW__EBzM4jF7RFKz_BXxEPnY7w#aa4fe27e](https://scribehow.com/shared/Why_cant_I_access_KROW__EBzM4jF7RFKz_BXxEPnY7w#aa4fe27e)

    Are you receiving an error message?

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    If you are receiving an error message, please take a screenshot and send it to [[email protected]](mailto:[email protected]). Please include the following information: 1. Desktop or mobile 2. Which browser you are using 3. If the browser is updated

    Has your candidate data 'disappeared'?

    4
    Try logging out of the platform and logging back in. This is very rare but logging out usually fixes the issue. If the problem persists, make sure that your browser is updated.

    Is your calendar loading slowly?

    alert ordinal icon
    A note on hardware - we are unable to diagnose issues with your hardware. The age of your computer/tablet and the software on the device can cause the platform to run slowly. You will need to work with your organization's IT Team to remedy this issue.
    5
    If it is early in the morning, your calendar needs to load for the first time that day. Give it time and it will load quicker when accessed throughout the day. Note - it might continue to be slow to load in the morning.