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Initiate a Commission Order Dispute
Samyar Dastmalchi
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0 step
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2 minutes
Smartsheet
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The turnaround time is about 7-14 days, please reach out to your account manager for further questions. They can be reached at (949)397-2229 option 3 or your account managers line if you know their individual contact information.
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Navigate to <https://app.smartsheet.com/b/form/984d8b4b9b5a42cc9623328bed03c40b>
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Fill in the name of your business
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Click here.
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Choose Today's Date
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Click the "Account Number*" field.
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Type your customers account number and name
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Click this icon.
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Select the date the order was first created
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**Make sure you're disputing within 90 days of order creation! Orders that fall outside of that window will not be reviewed.**
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Click "Yes"
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Select the provider the order belongs to
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Click on the providers name
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Choose the products sold within the disputed order (everything sold in that order)
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Click the "How Many Lines?*" field.
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Enter how much you were already compensated
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Enter how much you were expecting to be compensated
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Click the "Comments*" field.
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Enter as much as detail as possible for faster turnaround on your disputes.
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Click "Send me a copy of my responses"
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Click here.
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