Installing the GlobalProtect VPN
- OU Help Desk |
- 17 steps |
- 2 minutes
This guide details the process for installing the GlobalProtect VPN on both macOS and Windows devices. \
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If you are a student and you are receiving an "Invalid Client Configuration" error while connecting to the VPN, it is likely that you do not have access provisioned for your account. Please have a supervisor approve access by filling out the VPN Access Request form:
- <https://forms.oakland.edu> --> [VPN Access - General Request (Student)](https://eforms.oakland.edu/PerfectFormsSSO/player.htm?f=R0gAggUk)
For additional error troubleshooting, please contact the OU Help Desk:
- Phone: (248) 370-4357
- Website: [oakland.edu/helpdesk](http://oakland.edu/helpdesk)
- Email: [email protected]
Windows: Installing the GlobalProtect VPN
1
Open a web browser of-choice and navigate to the following website:
- <https://grizzvpn.oakland.edu>
Sign-in to your account with your NetID & password --> Click the "Download Windows 64-bit GlobalProtect Agent" button
2
Find the GlobalProtect Installer from your saved downloads and double-click the "GlobalProtect64.msi" installer file.
3
Click the "Next" button several times to proceed with VPN installation. Once the VPN has been installed successfully, you may close the setup window.
4
The VPN is indicated by a greyed-out "Globe" icon. If it is not already present in the bottom-right corner of your taskbar, click the "^" icon to find it in your tray.
Click the "Globe" icon.
5
Click the blue "Get Started" button to continue
6
Enter "grizzvpn.oakland.edu" for the "Portal" address --> Click the blue "Connect" button.
7
Sign-in with your NetID & password in the window that opens and click the blue "Sign In" button.
8
Upon signing-in, please wait a few seconds. Once the connection is successfully established, you will see so in the VPN window.
macOS: Installing the GlobalProtect VPN
9
Open a web browser of-choice and navigate to the following website:
- <https://grizzvpn.oakland.edu>
Sign-in to your account with your NetID & password --> Click the "Download Windows 64-bit GlobalProtect Agent" button
10
Find the GlobalProtect Installer from your saved downloads and click the "GlobalProtect.pkg" file.
11
Click "Continue" --> "Continue" --> and "Install" to install the VPN. Once successful, close the installer.
12
The VPN is indicated by a greyed-out "Globe" icon. This icon will be in the upper-right corner of your display within the navigation bar. Click this icon.
13
Enter "grizzvpn.oakland.edu" for the "Portal" address --> Click the blue "Connect" button.
14
Sign-in with your NetID & password in the window that opens and click the blue "Sign In" button. Upon signing-in, you should be connected to the VPN.
Troubleshooting Issues
If you are experiencing an issue where the VPN is endlessly attempting to connect on both macOS / Windows, you can attempt to refresh the connection.
15
Click the "Globe" icon --> In the upper-right corner of the VPN window, click the three-lined menu button.
