Go to [https://zapier.com/app/zaps](https://zapier.com/app/zaps) to start building your Zap

In your Trigger, select "Channeled" as your App Event

In your Trigger Event, select "When a New Message Is Created"

Authenticate using the workspace you use with Channeled and click "Continue"

Make sure Zapier produces a test message. Sometimes you need to refresh the page to see this! Then, click "Continue" to create your Action

In your Action, select "Channeled" as your App Event

In your Action, select "Reply to a Message" and click "Continue"

Populate the details of your automatic reply. Most importantly, select the ID from your previous step as the "Thread ID" –  do not type in a hard-coded number here!

Enter the name of the user you want the automatic reply to come from. This should exactly match the name of a team member in Slack.

Thread ID1 2 3
required
﻿1. ID:73
﻿
﻿

From user with name
required
Gerri
Insert Data …
Close
1. When a New Message Is Created in Channeled (1.0.0)
1. Message
 
Hi! Looks like you found something under wraps...
1. ID
 
73
1. Label
 
Acme Bug
Show all options
Message
required
Enter text or insert data…
﻿

Refresh fields
To continue, finish required fields

Tip! If you want the message to come dynamically from the Customer Owner you've set for the customer in Channeled, select "Customer Owner" in the "From user with name" selection.

Type in the message you want generated in the automatic reply. Voila!

Your Zap is ready to go! You can add additional steps to tag the item, assign it automatically, update its status, anything you'd like. Happy automating!

Instantly reply to a customer message

Your Zap is ready to go! You can add additional steps to tag the item, assign it automatically, update its status, anything you'd like. Happy automating!

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