Integration Exchange - Resolving the Scheduled Transaction Processing Error | Scribe

    Integration Exchange - Resolving the Scheduled Transaction Processing Error

    • Lindsay Ruan |
    • 0 step |
    • 3 minutes
      The Integration Exchange is designed to push recurring transactions to your CRM chronologically, meaning that the previous transaction in a recurring schedule must successfully sync to your instance before the next transaction in the schedule can sync successfully. If for some reason a previous gift in a recurring schedule shows a failed status in iX, then subsequent transactions in that schedule will also fail to sync, and display the error "Scheduled transaction xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx must compete successfully before processing transaction xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx."
      Navigate to [https://gms.idonate.com/dashboard?dash=indicators](https://gms.idonate.com/dashboard?dash=indicators)
      Click "Organization"
      Click "Integration Exchange"
      Locate your CRM card in the Integration Exchange, and select "Configure"
      Click "Transaction History"
      Click this dropdown, and select "Status - Failed."
      Hover over a transaction's red "X" to pull up the "Scheduled transaction xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx must compete successfully before processing transaction xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" error, and copy the first transaction ID in the error message to your clipboard.
      Click the date range field to search for the schedule's previous transaction (if the failed transactions are from monthly schedules, choose the previous month)
      Click "Apply" to filter by your selected date range.
      Click the "Text" field and paste the transaction ID from Step 7 here.
      The previously failed transaction should appear so long as your filters are in the correct date range, with the correct transaction ID in the "Text" field, and the correct Status in the dropdown ("Failed").
      Switch the toggle at the far left of the screen to ENABLED.
      Click "Push Selected" to repush the failed transaction.
      If the repushed transaction still shows as "Failed," hover over the red "x" to view the error message. You may need to consult your Salesforce Admin to resolve the error before you are able to repush the transaction.
      Click this dropdown and select "Status - Succeeded"
      A green check indicates the transaction successfully pushed to your instance.
      Now, the next transaction in the recurring schedule can be repushed using Steps 6-13.
      Tip! If multiple transactions in the same month are displaying the "Scheduled transaction xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx must compete successfully before processing transaction xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" error, then we recommend repushing multiple gifts at one time.
      Please use the following steps to repush multiple transactions at a time from Transaction History to your CRM.

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