Navigate to [https://dashboard.joonto.com/Workgroups](https://dashboard.joonto.com/Workgroups)

Creating a **Sequential Workgroup**

From the **Manage Workgroups** tab, select **Add New** and Name your Workgroup --&gt; Hit **CREATE** in lower right corner

If you want calls recorded/transcribed within this ring group, slide Record Call or Transcribe Recording buttons On

From the **Workgroup Type** dropdown, select **Sequential**

**Sequential will always ring in the same order.** The first person listed will get the call first. You **MUST** select the amount of time the call rings before moving on to the next person. 30 seconds (5-6 rings). Sequential calls must ring to a direct USER LINE.

If you are porting numbers to Joonto, we will fill in the **Joonto Phone** number - just let your onboarding specialist know! If you're purchasing a new number, select **Add New.**

**Announcement Text** In the blank field, type out your Voicemail message that will be automated by our AI Bot, June. When you tab out of the field, you will see a small "Play" button to the right of your text. Click to hear your Announcement Text. \*\*\* Refresh your page if the play button doesn't appear

**Time Zone -** Select your Time Zone

**On-Hold Music** option allows you to select what the caller will hear after the announcement text.\
Joonto Default Hold Music\
Ringing\
Or MP3/ Audio that you upload

**Workgroup Extension** Add an extension if needed

**Workgroup Caller ID** This is what your employees will see/hear when they answer a call. There is a slider that says **Announce Workgroup Caller** if they need an audio prompt. Select from : Workgroup Dialed Number, Caller's Number, or Caller's vSYNC number if they are a stored contact in your CRM

(UTC-12:00) International Date Line West
(UTC-11:00) Coordinated Universal Time-11
(UTC-10:00) Aleutian Islands
(UTC-10:00) Hawaii
(UTC-09:30) Marquesas Islands
(UTC-09:00) Alaska
(UTC-09:00) Coordinated Universal Time-09
(UTC-08:00) Baja California
(UTC-08:00) Coordinated Universal Time-08
(UTC-08:00) Pacific Time (US & Canada)
(UTC-07:00) Arizona
(UTC-07:00) La Paz, Mazatlan
(UTC-07:00) Mountain Time (US & Canada)
(UTC-07:00) Yukon
(UTC-06:00) Central America
(UTC-06:00) Central Time (US & Canada)
(UTC-06:00) Easter Island
(UTC-06:00) Guadalajara, Mexico City, Monterrey
(UTC-06:00) Saskatchewan
(UTC-05:00) Bogota, Lima, Quito, Rio Branco
(UTC-05:00) Chetumal
(UTC-05:00) Eastern Time (US & Canada)
(UTC-05:00) Haiti
(UTC-05:00) Havana
(UTC-05:00) Indiana (East)
(UTC-05:00) Turks and Caicos
(UTC-04:00) Asuncion
(UTC-04:00) Atlantic Time (Canada)
(UTC-04:00) Caracas
(UTC-04:00) Cuiaba
(UTC-04:00) Georgetown, La Paz, Manaus, San Juan
(UTC-04:00) Santiago
(UTC-03:30) Newfoundland
(UTC-03:00) Araguaina
(UTC-03:00) Brasilia
(UTC-03:00) Cayenne, Fortaleza
(UTC-03:00) City of Buenos Aires
(UTC-03:00) Greenland
(UTC-03:00) Montevideo
(UTC-03:00) Punta Arenas
(UTC-03:00) Saint Pierre and Miquelon
(UTC-03:00) Salvador
(UTC-02:00) Coordinated Universal Time-02
(UTC-02:00) Mid-Atlantic - Old
(UTC-01:00) Azores
(UTC-01:00) Cabo Verde Is.
(UTC) Coordinated Universal Time
(UTC+00:00) Dublin, Edinburgh, Lisbon, London
(UTC+00:00) Monrovia, Reykjavik
(UTC+00:00) Sao Tome
(UTC+01:00) Casablanca
(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna
(UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague
(UTC+01:00) Brussels, Copenhagen, Madrid, Paris
(UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb
(UTC+01:00) West Central Africa
(UTC+02:00) Athens, Bucharest
(UTC+02:00) Beirut
(UTC+02:00) Cairo
(UTC+02:00) Chisinau
(UTC+02:00) Damascus
(UTC+02:00) Gaza, Hebron
(UTC+02:00) Harare, Pretoria
(UTC+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius
(UTC+02:00) Jerusalem
(UTC+02:00) Juba
(UTC+02:00) Kaliningrad
(UTC+02:00) Kha

Add your Workgroup **Schedules** from the dropdown, and then create your ON Hours Workflow

**Time between calls** or **Time of each ring sequence.** If caller 1 doesn't answer, how long do you want their phone to ring before it moves to the 2nd caller. Default is 0 seconds so please make sure to change this!

Ring times:

15 seconds 3 or 4 rings

30 seconds 5 or 6 rings

After adding **Users** to your workflow order, Click **Last Step -** make sure to have a Group VM or place for the call to END.

*Joonto- Workgroup - Sequential Ring Group