*Joonto - Workgroup - Simultaneous Ring Group
- Brenda Jensen |
- 12 steps |
- 38 seconds
1
Navigate to [https://dashboard.joonto.com/Workgroups](https://dashboard.joonto.com/Workgroups)
2
Creating a **Simultaneous Workgroup**
From the **Manage Workgroups** tab, select **Add New** and **Name** your Workgroup --> Hit **CREATE** in lower right corner
If you want calls recorded/transcribed within this ring group, slide Record Call or Transcribe Recording buttons **On**
**Simultaneous** has the capability to ring more than one phone at the same time. Users within the workgroup will hear a message that says "Please press 1 to accept the call" when they answer. The first person to press 1, will be sent the call.
3
Click **Announcement Text** field. You can add a greeting, or allow the caller to hear ringing. After entering your Announcement text, click out of the field and the blue "play" button will appear to the right of the box. You can listen to your greeting.
Best Practice: Announcement text can say "Please hold while we connect you to the next available agent".
4
Make sure that the proper Time Zone is selected for the **Simultaneous Ring Group**
5
The **On-Hold Music** option allows you to select what the caller will hear after the announcement text.
Joonto Default Hold Music
Ringing
Or MP3/ Audio that you upload
6
To upload your own Hold Music or pre-recorded MP3 files, select the **upload now** button, name it, and choose the file from your computer.
7
If your **Simultaneous Workgroup** has an assigned extension, you can enter it into the Extension Field.
The next field is **Workgroup Caller ID.** This is what your employees will see/hear when they answer a call.
Select from : Workgroup Dialed Number, Caller's Number, or Caller's vSYNC number if they are a stored contact in your CRM
8
If you want our AI to announce the **Workgroup Caller ID** phone number to your users, please move the slider to the **ON** position.
9
Add your **Simultaneous Workgroup Schedules** from the dropdown, and then create your **ON Hours Workflow**
10
Click **Add New Workflow** - This is where you will add all users that will be in the **Simultaneous** workgroup. Simultaneous is set to ring for 30 seconds, and if nobody answers (by pressing 1, and accepting the call) then it will flow to the FINAL STEP.
11
If **Nothing selected** shows as your last step - the call will hang up on your caller.
\*Best Practice - ensure that a **VM Group** or another workgroup is listed as your **Last Step**
12
To remove a user from a **Simultaneous** workgroup, click on the **"X"** to the right of the user, **or** select a new user from the dropdown line to replace the original user.
