LIVESTREAM TROUBLESHOOTING: How to make sure the encoder is on. | Scribe

    LIVESTREAM TROUBLESHOOTING: How to make sure the encoder is on.

    • Joshua Malloy |
    • 3 steps |
    • 6 seconds
    1
    Ensure Power Conditioner is on
    2
    Turn on Livestream Rack
    3
    Make sure the blue light is turned on, this is the actual encoder that allows the livestream to upload to the internet
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    If the blue light is not on, press the power button directly to the left of the light for a few seconds and the light should turn on.
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    If that doesn't work - check the internet connection. 1. Go to [speedtest.net](//speedtest.net) and do an internet speed test. If the numbers are below 10mbps restart the router. (White Box in the corner.)
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    If all else fails, call RESI SUPPORT +1 (800) 875-0696 They will be able to see what may be happening on their end of things. Our account is under New Hope Chapel of Plymouth.
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    If asked to log into "Resi Control" you can use these credentials: Website: [control.resi.io](//control.resi.io) User: [email protected] Password: PROduction@89!