Log a Job (Requester) | Scribe

    Log a Job (Requester)

    • Lucy Sonner |
    • 19 steps |
    • 54 seconds
      information ordinal icon
      If you would prefer to watch a video covering this process, please click here: <https://youtu.be/PI_AzcT4yBI>
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk

      Log a Job

      4
      Click "New Job"
      5
      Choose the Job Category (the service required)
      information ordinal icon
      If your system is only set up for one service (e.g.: you only use the system for portering requests) you won't need to select a category
      6
      Select the job type\ \ You enter a search term in the "Type" drop-down box to refine the job list
      7
      For certain jobs, you may have the option to request a return journey. To enable this feature change the toggle to "YES".\ \ Read more about return jobs here: <https://scribehow.com/shared/Return_Jobs__HOEyEp2hTV2ejHPCMjiLnw>
      information ordinal icon
      The fields you need to fill out depend on the selected job type. Mandatory fields are highlighted in red
      8
      Complete all required fields for the new job
      9
      The Ready Date and Time defaults to the current time, but you can change this if needed
      10
      Once you've entered all the required information, click "Save" or press F9
      11
      After saving, a prompt will confirm that the job has been saved successfully. To return to the Operations Console, click "Back to Operations Console". To stay on this screen and add a new task, click "Add New Task". you'll need to fill out all fields again. Click "Duplicate Task" to replicate the task information for a new job. All fields will be pre-filled, and you can make any required changes before you save.
      12
      The new job will appear on the operations console

      Edit a Job

      13
      Click "edit" in the **Task #** column
      14
      Make any changes or updates as required
      15
      Click "Save" or press F9