Manage HardFM Job Categories | Scribe

    Manage HardFM Job Categories

    • Lucy Sonner |
    • 15 steps |
    • 2 minutes
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      Job categories are used to specify the service needed. For example, if a sink was broken, you would select the "Plumbing" job category.
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk
      4
      Click "Administration"
      5
      If your site uses the Helpdesk for both soft and hard services, click "Hard FM"
      6
      Click "Job Categories"
      7
      Select the required site from the drop-down box

      Add a Job Category

      8
      Click "Add New"
      9
      Enter the job category description
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      If you choose the PPM type (see Step 10), your category name will be automatically proceeded by "PPM" after you've saved. You do not need to add "PPM"
      10
      Select the type. This can be reactive or PPM
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      Choose "PPM" if you want the job to link to an asset plan. Only "Reactive" jobs can be requested through the Helpdesk
      11
      Click "Save"

      Edit a Job Category

      12
      Click "edit" to amend a job category
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      Once you've added jobs to the job category, you can't change the type
      13
      Make any changes as required and click "Save"

      Job Types