Manage Helpdesk Locations | Scribe

    Manage Helpdesk Locations

    • Lucy Sonner |
    • 0 step |
    • 3 minutes
      This Scribe shows you how to add and amend the start and end locations available when raising jobs. \ \ If you would prefer to watch a video covering this process, please click here: <https://youtu.be/a5efy5TsNhU?feature=shared>
      Please note these locations must already be present within the system before they can be added into the Helpdesk. Please click the links below for instructions.\ \ How to add or edit a ward: [https://scribehow.com/shared/Add_and_Edit_Wards_Helpdesk__M-BOw4UITj6i1pjvj\\\_-ZvQ](https://scribehow.com/shared/Add_and_Edit_Wards_Helpdesk__M-BOw4UITj6i1pjvj%5C_-ZvQ) How to add or edit a room: <https://scribehow.com/shared/Add_and_Edit_Rooms_Helpdesk__gkUOLsH7QBSDEw4uPhOBUQ>
      Navigate to Synbiotix
      Enter your username and password and click "Login"
      Select Helpdesk
      Click "Administration"
      Click "Locations"
      Select the required hospital from the drop-down box
      Filter by location type to refine the list
      The system will hide archived locations by default. Change the "Include Archived" toggle to "YES" to view archived locations
      Click "Go" to apply any filters

      Add a Location to the Helpdesk

      Click "Add New"
      Select the location type
      Click to open the location tree
      Select the required location(s) using the tick boxes
      The location tree will only open to the location type level selected in Step 11
      Select the zone that the location(s) sit in
      The Synbiotix Helpdesk uses zoning information to allocate resources efficiently (when task auto-allocation is enabled). It aims to assign tasks to the nearest available resource. Each location is associated with a specific zone to facilitate this process
      Select the Access Configuration. For most locations, this will be "All Sources".\ \ If you select "Operations Console Only", this location will only be visible via the online Helpdesk and won't be accessible via the Services Hub.\ \ If you select "Service Hub Only", this location will only be visible via the Services Hub and won't be accessible via the online Helpdesk
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