Manage My Tickets

This guide helps you manage tickets in the Help Desk system by customizing views, exporting data, and tracking updates. Follow these steps to streamline your workflow and improve productivity.

Select "Help Desk".

Select "My Tickets".

The My Tickets screen displays tickets you have entered or tickets that are assigned to you if you are a technician.

Select "Columns" to select fields to display and customize your view.

Select "My Views" to save your customized view.

Select "Export" to download a CSV file.

Select "Print All" to print a sheet for each ticket listed.

Select "Add New" to add a new ticket. (This can also be done from the Add New tab under Help Desk).

Use the fields to filter the results.

Select a ticket or the edit button (to the far right) to view or modify a ticket.