1
Navigate to [https://dashboard.tawk.to/#/inbox/6495c79ecc26a871b0245151/all/ticket/08d7c2c0-2bef-11ee-a800-59fecd12cd28](https://dashboard.tawk.to/#/inbox/6495c79ecc26a871b0245151/all/ticket/08d7c2c0-2bef-11ee-a800-59fecd12cd28)
2
Click here.
3
When doing anything with a ticket for a customer, put notes in Tawk so others on the team know who is handling it and the status or who closed it and what was done.
4
Click here.
5
Click the "Enter your note here" field. Start all notes with your initials - ie... LN for Laura Nelson -then we can verify who wrote the notes.
6
Type "Put your notes here once you have finished handling something for a client or to update the team. Then once closed - if needed, add notes to hubspot too"
7
When issue is resolved or completed - change status to closed.
