Navigate to [https://dashboard.tawk.to/#/inbox/6495c79ecc26a871b0245151/all/ticket/08d7c2c0-2bef-11ee-a800-59fecd12cd28](https://dashboard.tawk.to/#/inbox/6495c79ecc26a871b0245151/all/ticket/08d7c2c0-2bef-11ee-a800-59fecd12cd28)

When doing anything with a ticket for a customer, put notes in Tawk so others on the team know who is handling it and the status or who closed it and what was done. 

Click the "Enter your note here" field.  Start all notes with your initials - ie... LN for Laura Nelson -then we can verify who wrote the notes. 