Manually Assign or Remove a Resource from a HardFM Job | Scribe

    Manually Assign or Remove a Resource from a HardFM Job

    • Lucy Sonner |
    • 13 steps |
    • 49 seconds
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk
      4
      If your site uses the Helpdesk for both soft and hard services, click "Hard FM"

      Assign a Resource to a Job

      5
      To assign a resource, click "edit" in the **Task #** column
      6
      Click "Find Resource"
      7
      Use the tick box to select the required resource. The resource at the top of the list has been idle (off-task) the longest.
      8
      The selected resource will be highlighted in green. Click "Assign"
      9
      The job will be sent to the selected resource and their name will appear alongside the job on the Operations Console

      Remove a Resource from a Job

      10
      To remove a resource from a job, click "edit" in the **Task #** column
      11
      Click "X" to remove the resource from the job
      alert ordinal icon
      You need to give a reason for removing the resource from the job
      12
      Select a reason
      13
      Click "Remove"