Member Experience | Joining a Telehealth Visit via iPhone | Scribe

    Member Experience | Joining a Telehealth Visit via iPhone

    • Megan Otto |
    • 19 steps |
    • 38 seconds
    • Athena HealthAthena Health

    Joining the Telehealth Visit

    1
    **Enter Name & Select Applicable Option Under "Are you the patient?"**
    2
    **Check the box to agree to "athenaTelehealth Terms of Use and Informed Patient Consent" & Click Next**
    3
    **Select "Wifi or Cellular Data"**
    4
    If promoted **Click "Allow" Access to Microphone**
    5
    If promoted **Click "Allow" Access to Camera**
    alert ordinal icon
    Alert! If the option to Join audio was skipped, the "Join Audio" icon will be available to select. This will provide the option to join audio again.

    Features within the Telehealth Visit

    6
    **Select "More"** to Access Features & Settings
    7
    **Select "Reactions"** to display the Reactions Toolbar
    8
    9
    **For Auditory Accessibility, Select "Chat" in the More window & Select "Chat"** again in the pop-out to send & view text chats during your call.

    Settings Menu

    10
    **Select "More" & Select "Settings"**
    11
    Update General Settings such as Skin tone & Chat Settings as applicable
    12
    **Click the headphones icon to Test & Update Audio Settings as necessary**

    Browser Permissions

    13
    If you are experiencing Camera or Audio issues, **Click the "AA"** at the top of your browser & **Select "Website Settings"**
    14
    Camera & Microphone should be set to "Allow." **To change to allow, click "Camera**"
    15
    **Select "Allow" & Follow the same steps for Microphone**