Members: Troubleshooting athenaTelehealth Audio Issues: Android | Scribe

    Members: Troubleshooting athenaTelehealth Audio Issues: Android

    • Porche Gourdine |
    • 5 steps |
    • 12 seconds
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    Alert! To prepare for Audio Troubleshooting, make you have complete the following items: 1. Make sure you are not accessing your visit using Incognito mode or Private mode in your browser. 2. Connecting to internet data from a service provider or a WiFi connection if internet data is not working well on a mobile phone. 3. Closing other applications and limiting others from streaming content on the same internet connection. 4. Using a desktop computer or laptop instead of a mobile phone. 5. Allowed athenaTelehealth permission to access your camera and microphone

    Android Settings

    1
    Adjust the volume on your device, by pushing the volume button on the side of your phone. To see more volume options, click the **three dots**.
    2
    When this screen appears, turn up the **In-call volume (phone icon)** and **Media volume (music note icon)** to the highest level.

    athenaTelehealth Settings

    3
    If issues persist from the telehealth visit, tap on the **"More" (three dots)** button at the bottom of your screen in your telehealth visit.
    4
    Click on the **"Settings" (Gear)** icon.
    5
    Scroll down to the microphone settings, tap the dropdown arrow and select **"Speakerphone"**. The sound should project more after this.
    Scroll down to the microphone settings, tap the dropdown arrow and select **"Speakerphone"**. The sound should project more after this.