Members: Troubleshooting athenaTelehealth Audio Issues: Android | Scribe

Members: Troubleshooting athenaTelehealth Audio Issues: Android

  • Porche Gourdine |
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  • 12 seconds
  • GoogleGoogle
Alert! To prepare for Audio Troubleshooting, make you have complete the following items: 1. Make sure you are not accessing your visit using Incognito mode or Private mode in your browser. 2. Connecting to internet data from a service provider or a WiFi connection if internet data is not working well on a mobile phone. 3. Closing other applications and limiting others from streaming content on the same internet connection. 4. Using a desktop computer or laptop instead of a mobile phone. 5. Allowed athenaTelehealth permission to access your camera and microphone

Android Settings

Adjust the volume on your device, by pushing the volume button on the side of your phone. To see more volume options, click the **three dots**.
When this screen appears, turn up the **In-call volume (phone icon)** and **Media volume (music note icon)** to the highest level.

athenaTelehealth Settings

If issues persist from the telehealth visit, tap on the **"More" (three dots)** button at the bottom of your screen in your telehealth visit.
Click on the **"Settings" (Gear)** icon.
Scroll down to the microphone settings, tap the dropdown arrow and select **"Speakerphone"**. The sound should project more after this.
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